Ensures availability of the Network & Security devices (like routers, network switches, firewall etc) so that business users can transact in a secure manner using the network without any disruption of service.

The services include:

1. Proactive Availability Monitoring of WAN Link, Ethernet Link, Network & Security Devices
2. Fault Management
   1. Analysis of monitoring data
   2. Secure access to device for trouble-shooting
   3. L3 experts for problem analysis
   4. Creation of Known Error DataBase (KEDB)
3. Capacity Planning - Monitoring of the network device thresholds, analysis of the data and recommending appropriate changes in enhancing capacity of resources
4. Performance Tuning
   1. Fine tuning of device configurations to optimize device performance
   2. Monitoring of traffic & analysis
   3. Identification of bottlenecks & rectification
   4. Configuration checks

 Benefits

1. High Network availability
2. Problem Management process to reduce recurrence of a problem
3. Improvement of network performance
4. Compliance to defined policies