It is a known fact that email has changed the way businesses are done. The tremendous success of email has opened a whole new way of how the business is conducted the world over. The need for making information available seamlessly has brought in other collaboration services like calendaring, scheduling and instant messaging to a position where these services have become a necessity more than a requirement and have also become a part of most successful organizations – messaging & collaboration in today’s context needs to be treated like other business critical systems.

The expectations of the user from the messaging system are:

1. Anywhere Access - Needs easy access to the messaging system - from work place, from home or from anywhere through a mobile phone.
2. Integrity & Security - Needs confirmation that the message sent reaches the destination without delay and without any information leaks
3. Communicate & Collaborate – both with internal people and with external entities, like customers, vendors and partners
4. Value-added features – mail on mobile, voice messages and more
5. Zero downtime – mail downtime is akin to the dial tone being not available when a phone is picked up; something which is not acceptable

This kind of expectation can be met only by a comprehensive Managed Service offering that integrates a highly functional business requirement with a feature rich solution and proactive monitoring & management of the combined infrastructure. This is the only option to deliver a very high rate of accuracy, availability, reliability and security from the messaging system.

Messaging and Collaboration Managed Service from Vitage Technologies

The comprehensive range of solutions from Vitage is designed to address requirements of a variety of users depending upon the status of your business with respect to the messaging system needs which includes:

1. Hosting
2. Monitoring & Management
3. Migration
4. Planning & Implementation

Key Features of the Messaging Solution:

1. Our team of highly experienced and certified engineers has the required expertise to provide the hosted solution using Windows based Exchange 2003/2007 or a Linux based messaging and collaboration solution that is being used by over 150 enterprises.
2. Anti-Spam control to ensure that 95 to 99% spam is filtered
3. Comprehensive set of reports for further analysis
4. Secure access to all services
5. Anti-virus control to filter malicious code and attachments
6. Corporate Directory and Address Book interface
7. Access from Outlook client or any web interface
8. Directory/Address Book Integration with email clients (optional)
9. Web Calendar and Scheduler (optional)

1. No upfront capital investment
2. Ready-to-use, usage based payment model
3. Fully managed service delivering high availability
4. High level of data security, anti-virus and anti-spam protection
5. 24 x 7 management and support
6. Service Level guarantee