About Client

1. One of the premier worldwide online providers of news, information, communication, entertainment and shopping services.
2. Founded in 1996, the portal is headquartered in Mumbai, India with offices in New Delhi and New York, USA and listed on Nasdaq.

Scope of Work

1. 24x7 Monitoring and Management of applications, like Mail, Shopping, Mobile Downloads.
2. Proactive Monitoring of server resources like CPU, Memory, Disk space & top processes.
3. Scheduling and execution of operational activities like.
• Backup / Restoration, Patch Deployment, Verification of Audit Logs.
• Install, Move, Add & Change.
• Database administration.
4. Technology Consulting.
5. Implementing a complete Business Service Management framework.

Technology Environment

1. 700+ servers running applications on Linux.
2. Netapp appliance with 800 TB of storage.
3. 20+ Online applications - Mail, Shopping, Mobile services etc.
4. 10 Database servers.

Value Addition

1. Implementation of tool for monitoring the critical applications.
2. Implementing a service desk for capturing all issues / incidents centrally.
3. Tool to capture the application related load profile data in addition to infrastructure related data.