1. Implementation Services
   1. Implementation of servers / storage after proper checking of the environment
   2. Environment readiness checklist
   3. Installation of OS & Applications
   4. Configuration of parameters & Acceptance Testing
2. Proactive Availability Monitoring of server / storage parameters and being alerted to any potential performance degrading situations before they occur.
   
   
3. Capacity Planning & Performance Tuning
   1. Monitoring of the server parameter thresholds, analysis of the data and recommending appropriate changes in enhancing capacity of server resources
   2. Review of database architecture (table space layout, connection pooling, database configuration) & Real-time analysis of query performance
4. Fault Management
   1. Analysis of monitoring data
   2. Secure access to device for trouble-shooting
   3. L3 experts for problem analysis
5. Database Administration
   1. User management
   2. Space utilization management
   3. Backup of database
   4. Database object creation & management
   5. Trouble shooting of identified database problems

 Benefits

1. Proactive monitoring and alerts based on thresholds enables advance warning before actual problem resulting in less unscheduled downtime
2. Ensures right sizing & optimal usage of Data Centre infrastructure
3. Compliance to defined policies